What Our Customers & Our People Say
Our Net Promoter Score is 74 – demonstrating how much our customers would recommend us. The scale for this is -100 to +100 and so few companies ever score this high, when they ask if there customers would recommend them to a colleague or another business.
We’re also proud of what our people say about working at Metalwash and the value they place on building lasting customer relationships.
What Our Sales Advisors Say
“I take the time to understand your business before making any recommendations.
Once I understand your processes, components, contaminants, operators and available space, I can recommend the most effective, cost-efficient solution for your business.”
What Our Technicians Say
“My priority is keeping your machine running reliably.
Through proactive maintenance and fast response when needed, I help minimise downtime, reduce disruption and keep your operations running smoothly.”
What Accounts & Admin Departments Say
“We offer a premium service, but not at a premium price. We make our contracts extremely transparent and so is our pricing and they are always based on a full assessment of your needs. We offer you complete peace of mind and look for longevity in all our customer relationships. We pride ourselves on our integrity and being nice people to do business with.”
The Right Machine
Every business is different, which is why we never recommend a one-size-fits-all solution.
We take the time to understand your components, production volumes, available space and operational requirements before recommending the most appropriate parts washing system.
The result is a machine that delivers the cleaning performance you need, without paying for capacity or features you don’t.
The Right Chemistry
Effective cleaning is about more than choosing the right machine.
The cleaning chemistry must be matched to the materials, contaminants and finish you need to achieve.
By selecting the right combination of machine and chemistry, we help you achieve consistent results while protecting components, improving efficiency and supporting your environmental objectives.
The Right Support
Our relationship doesn’t end once your machine is installed.
From commissioning and operator training through to planned maintenance, servicing and technical support, we’re here to keep your equipment performing at its best.
With experienced engineers across the UK and a focus on minimising downtime, you can rely on responsive support whenever you need it.
What We Guarantee – Our Promise To You
Our Promise – we offer the most effective parts washing solutions for your business, so you can trust your machines to operate continuously with total peace of mind.
Our experts will specify a tailor-made solution that will be the best fit for your requirements and provide you with a competitive quote.
We take care of the delivery and full installation to ensure the process is as seamless as possible. Our expert installation teams have all the knowledge and experience to install your new machine quickly and effectively!
Our excellent maintenance and replenishment package is included in your rental agreement – which means we are on hand to assess, repair and re-supply any time you need us – minimising production downtime.
YOUR BEST SOLUTION
We start with machine choice and then specify a service package that meets all your needs and objectives. To choose the best machine for your needs, consider how much space you have, and then your people and your processes. What does the machine need to do for you?
